The most common questions that come up when using Ludbd — answered directly in Bangla. From bonuses to KYC, app downloads to account management — it's all here.
We're here for you whenever you need help
Ludbd's support team speaks Bangla. If you're not comfortable writing in English, no problem — ask in your native language and you'll get a reply.
You'll get a response even at 3 in the morning. Ludbd's live chat is active 24/7, seven days a week — with a typical response time of under 2 minutes.
For complex issues or if you need to send documents, email us at support@ludbd.net. We typically respond within 2 to 6 hours.
Missing deposits, stuck withdrawals, or login issues — most common problems are resolved in a single chat session.
The support chat is SSL encrypted. Our team will never ask for your password or OTP — if anyone does, it's a scam.
Beyond this FAQ page, you'll find full details on all key Ludbd topics on their dedicated pages — bonuses, terms, privacy, and more.
Click on any question to see the full answer
Ludbd's welcome bonus is fully automatic — no code or application needed. The moment you make your first deposit after registering, the bonus is instantly credited to your account.
The bonus calculation is simple: 100% of your first deposit, up to a maximum of ৳5,000. Deposit ৳500 and get ৳500 bonus — your balance becomes ৳1,000. Deposit ৳3,000 and get ৳3,000 bonus — total ৳6,000. Deposit ৳5,000 or more and you receive the maximum bonus of ৳5,000.
A few things to keep in mind: your first deposit must be at least ৳500 to qualify for the bonus. The bonus cannot be withdrawn directly — it becomes withdrawable after you meet the required wagering amount (full terms on the bonus page). The welcome bonus can only be claimed once per mobile number and per device.
Tip: To get the most out of the bonus, deposit ৳5,000 on your first deposit — you'll receive the maximum ৳5,000 bonus.
This can happen occasionally — don't worry, your money is not lost. LudbdDeposits at - are usually instant, though bank or mobile banking server delays may occasionally add 5 to 15 minutes.
First step: Wait 15 minutes and refresh the page. Balance updates sometimes appear delayed due to network issues.
If it still hasn't arrived: Reach out via live chat or at support@ludbd.net and provide the following — your bKash/Nagad/Rocket Transaction ID, the deposit amount, and the date and time of the transaction. With these details, our team can typically resolve the issue within 30 minutes. If the deposit genuinely failed, the amount will be returned to your original account within 24 hours.
Ludbd- makes KYC (Know Your Customer) verification straightforward — you only need to do it once. It's typically required before large withdrawals or if there is unusual account activity.
Required Documents (any one of the following):
KYC Steps: Log in → Account Settings → go to "Identity Verification" or "KYC" → upload a clear photo of your document → submit. Verification is usually completed within 1 to 24 hours.
When taking photos, make sure the text is clearly legible, the lighting is adequate, and the image is neither blurry nor cropped. Photos taken directly with your mobile camera usually work best.
KYC-verified accounts have higher daily withdrawal limits and faster processing times.
LudbdWithdrawal times at - vary by method. Mobile banking is the fastest option.
The minimum withdrawal amount is ৳300, and you cannot submit a new request while one is already being processed. Your withdrawal number must also match your deposit number.
If it takes more than 15 minutes or the request stays "pending", contact live chat with your transaction ID — it's usually resolved within 30 minutes.
Choose bKash or Nagad for faster withdrawals, and make sure your KYC is completed in advance.
Yes, Ludbd-'s mobile app is available for both Android and iOS, completely free. It may not be listed on the Play Store — you'll need to download the APK directly from the website.
Steps to install on Android:
iOS (iPhone/iPad): Search for "Ludbd" on the App Store, or open the website in Safari and add it to your home screen — it works just like a full app.
The app offers fingerprint login, push notifications, and faster deposits and withdrawals — a noticeably better experience than the mobile browser.
Ludbd- supports both Bangla and English interfaces. Bangla is set as the default language for Bangladeshi users.
Steps to Change Language:
Even without logging in, there's a language selector at the top or bottom of the page — you can change it from there. The same applies in the mobile app, where language can be changed from Settings.
Support chat is also available in Bangla — you'll be connected to a Bangla-speaking agent automatically based on your language settings.
Ludbd- offers two options — a temporary self-exclusion (Cooling Off) and a permanent self-exclusion. Both are part of responsible gaming and are available free of charge.
Temporary Self-Exclusion (Cooling Off): In the "Responsible Gaming" section of your account settings, you can take a break for 24 hours, 1 week, 1 month, or 6 months. It activates with a single click — during the break, you won't be able to log in or place bets, but your balance will remain safe.
Permanent Self-Exclusion: Email support@ludbd.net or let us know via live chat that you'd like to permanently close your account. Our team will take action within 2 hours. Any pending withdrawals will be processed first. Once permanent self-exclusion is applied, the account cannot be reopened.
Beyond the Basics: What Else You Should Know
Ludbd's new users most commonly ask about deposits not showing up, when the bonus will be credited, and how long withdrawals take. The answers are straightforward — deposits are generally instant, the bonus is credited with your first deposit, and bKash withdrawals take 2 to 15 minutes. If anything goes wrong, live chat is the fastest way to get it resolved.
Many users feel uncertain about KYC verification. It's actually there to protect you — without identity verification, there's a risk of someone else withdrawing your funds. Ludbd's KYC only needs to be completed once — no repeat submissions. Upload a clear photo of your National ID and approval typically comes through within 1 to 24 hours.
The mobile app can seem like a hassle at first — mainly because it may not be available directly on the Play Store. But the APK installation only takes a few minutes, and you only need to do it once. Most users prefer the app over the mobile browser because it's faster and supports fingerprint login.
There's something everyone should know — LudbdIf anyone contacts you by phone or message claiming to be from - and asks for your password, OTP, or banking details, it's a scam. Our real support team will never ask for this information. Only contact us through the official website's live chat or at support@ludbd.net.
About Responsible Gaming Ludbd Several tools are available — deposit limits, loss limits, session timers, and self-exclusion. These are entirely optional, but highly useful for anyone who wants to stay within a budget. They can be activated in just a few clicks from Settings and take effect immediately.
About Language Ludbd With Bangladeshi users in mind, the entire platform is available in Bangla. Game interfaces, transaction instructions, and bonus terms — everything can be read and understood in Bangla. You can also chat with support in Bangla.
If you have a question that isn't covered here, ask us directly via live chat. Our support team takes every question seriously and will do their best to answer in detail in Bangla. No question is too small.
Register for free on Ludbd and get a 100% bonus on your first deposit. Your account is up and running in just 2 minutes.